Shipping & Delivery Policy
Effective 8.21.2026
Processing
We pack and dispatch orders within 3-5 business days. During launches and peak periods this can take longer, and we'll email you if it does. If we can't ship within 30 days of your order and you haven't agreed to a new date, you may cancel for a full refund.
Where we ship
We ship to all 50 U.S. states and Washington D.C. We don't currently ship to Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses. We also ship internationally to most countries; see International orders below.
Delivery estimates
3–5 business days after dispatch. These are carrier estimates, not guarantees. Combined with processing, most orders arrive within 5–7 business days of being placed.
Shipping costs and sales tax
Complimentary standard shipping on every U.S. order, with no minimum, to all 50 states and D.C. International orders ship for a flat $20, or free on orders of $100 or more. Sales tax is calculated at checkout based on your shipping address.
International orders
International orders ship for a flat rate of $20 (free on orders of $100 or more) and typically arrive within 1–4 weeks after dispatch, depending on the destination. All international shipments include tracking.
Orders shipped outside the U.S. may be subject to import duties, VAT, or other customs fees charged by your country. These are not included in your order total or shipping fee and are the customer's responsibility; they're usually collected by the carrier before delivery (for example, UK orders are typically charged 20% VAT plus a small handling fee). We're unable to mark orders as gifts or declare a lower value on customs forms. If a package is refused or returned because duties weren't paid, we'll refund the order minus the shipping cost and any return fees once it reaches us.
Please check your address
If a parcel comes back to us as undeliverable because the address was incorrect or incomplete, we’ll reship once you cover the re-shipment cost, or issue store credit.
If your order doesn't arrive
Contact us. If tracking doesn't show delivery, we'll reship or refund you — your choice. You don't need to file a carrier claim yourself.
If tracking shows delivered but you don't have it
This is usually a carrier misscan or theft after the parcel was left. Please check with your household and neighbors first, then email us within 7 days of the delivery scan.
Once a carrier records a parcel as delivered to the address on your order, responsibility for it sits with the carrier, and the claim has to go through them. We'll open a shipper-side trace with the carrier for you — we're the party they'll accept it from — and we'll send you the case number and the carrier's claim form so you can file alongside it. We'll keep you updated until it's resolved. We may ship future orders with signature confirmation.
Signature confirmation
Orders over $100 ship with signature confirmation.
Title and risk of loss
Title passes to you on delivery. This doesn't affect any of the remedies in our Return & Refund Policy.